FAQ

Placing Orders & Payment

Q: Are taxes included in the product prices?
A: Yes, all prices displayed on our website are final and inclusive of all applicable taxes and duties. You will not face any additional charges at checkout or upon delivery.

Q: What payment methods do you accept?
A: We accept the following secure payment methods: Credit Cards (Visa), Western Union, and Bank Transfer.

Q: Do you accept payments over the phone?
A: To ensure the security of your payment, we do not process transactions over the phone. All purchases must be completed securely through our online checkout system.

Q: Is shopping on your website secure?
A: Absolutely. Our website uses SSL encryption and complies with PCI-DSS security standards to ensure all your payment and personal details are fully protected.

Q: What should I do if my credit card payment fails?
A: First, please double-check that your card details are entered correctly and that your bank authorizes international transactions. If the issue persists, try an alternative payment method or contact your bank. You are also welcome to reach out to our support team for assistance.

Q: My order wasn't confirmed, but my card was charged. What happens?
A: Typically, the amount is temporarily held by your bank and should be released within 3-10 business days. If the order did not go through successfully, no actual charge will be processed. If the amount has been deducted, please contact us immediately with your details, and we will investigate.

Q: What if I can't complete my order online?
A: You can contact our Customer Support team via email or live chat. We can guide you through the process or, where possible, provide a secure payment link to finalize your purchase.

Order Processing & Shipping

Q: Are all products, including popular team jerseys, in stock?
A: Most items are in stock and ready to ship. During peak seasons or major tournaments, some popular jerseys may sell out quickly. Real-time availability is shown on each product page.

Q: Can I modify my order after payment?
A: Changes can only be made if the order has not yet entered the packing stage. Please contact us as soon as possible, and we will do our best to assist you.

Q: Can I cancel my order after purchasing?
A: Yes, you may cancel your order within 1 hour of placing it, provided it has not been prepared for shipment. Please refer to the procedure below.

Q: How do I cancel an order?
A: Please contact our Customer Support team immediately via email or your account dashboard with your order number. We will confirm if cancellation is possible and process your request promptly.

Q: What shipping methods do you offer? What are the delivery times for Europe?
A: We ship from regional warehouses within the EU using tracked services. Deliveries within Europe typically take 7-10 business days. Global shipping times vary by destination, generally ranging from 7 to 20 business days.

Q: How can I track my shipment?
A: Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor your package's progress on the carrier's website or within your account.

Q: What if my order doesn't arrive within the estimated timeframe?
A: Please first check your tracking details for updates. If there is no movement or a significant delay, contact our support team with your order number, and we will investigate with the carrier.

After-Sales Service

Q: What is your return policy?
A: We offer a 14-day return period from the delivery date for items in unused, original condition with all tags attached. Personalized or custom-made items may not be eligible for return unless they are faulty.

Q: How long does an exchange or refund take to process?
A: Once we receive the returned item, processing takes 3-5 business days. Refunds are then issued to your original payment method; the time it takes for the funds to appear depends on your bank or payment provider.

Q: Are there any extra charges for returns or exchanges?
A: Customers are responsible for the return shipping cost unless the item is faulty or incorrect. We do not charge additional handling fees for processing returns or refunds.

If you have any other questions, please feel free to contact us.

The EliteJerseyHub Team
Support Email: [email protected]