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Refund policy
Our Commitment
At EliteJerseyHub, we are committed to your satisfaction. If you are not entirely satisfied with your purchase, you may request a return for a refund or exchange within 90 days of the delivery date, subject to the following conditions.
Return Conditions
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The item must be unused, unworn, unwashed, and show no signs of wear.
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All original tags, labels, and packaging must be intact and included.
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Personalized or customized items (including printing of names, numbers, or patches) are final sale and cannot be returned or exchanged unless there is a manufacturing defect or error on our part.
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For non-customized items, if the return conditions are not fully met, we reserve the right to issue a partial refund or reject the return.
Return Process
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Request Authorization: Please first contact our customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
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Pack the Item: Securely pack the item with all original accessories and include a note stating your order number and preference (refund or exchange).
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Ship the Item: Ship the package to the address we provide. Unless the return is due to our error, return shipping costs are the customer‘s responsibility.
Refund Processing
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Once we receive and inspect your return, we will notify you of the refund approval status.
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Approved refunds will be processed back to your original payment method within 5-10 business days.
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Please note that original shipping charges are non-refundable.
Exchange Instructions
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Exchanges are subject to product availability. If your desired item is out of stock, we will process a refund.
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Unless the exchange is due to our error, shipping costs for the return and re-shipment are the customer’s responsibility.
For any questions regarding returns or exchanges, please contact us at: [email protected].
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